How Does Monjaaz Work?
Simple steps to complete your government transactions easily and quickly through our platform
User Steps
Follow these simple steps to complete your government transaction with ease
Search for a Service
Browse our list of government services and choose the one you need from over 50 available services
Submit Your Request
Attach required documents and fill in request details — everything is done online without visiting offices
Pay Securely
Pay electronically via Mada, Visa, or Apple Pay — all transactions are encrypted and protected
Track Until Completion
Track your request status in real-time and receive instant notifications with every update until completion
Search for a Service
Browse our list of government services and choose the one you need from over 50 available services
Submit Your Request
Attach required documents and fill in request details — everything is done online without visiting offices
Pay Securely
Pay electronically via Mada, Visa, or Apple Pay — all transactions are encrypted and protected
Track Until Completion
Track your request status in real-time and receive instant notifications with every update until completion
GRO Office Steps
Join our Success Partners network and start receiving client requests easily
Register Your Office
Create a GRO office account and enter your license details and specializations to start receiving requests
Get Verified
Your details are reviewed and your office is verified by the platform administration to ensure reliability and quality
Receive Requests
After verification, start receiving client requests and managing them from your dedicated dashboard
Complete & Get Rated
Complete transactions with high quality and receive positive ratings that enhance your office reputation
Register Your Office
Create a GRO office account and enter your license details and specializations to start receiving requests
Get Verified
Your details are reviewed and your office is verified by the platform administration to ensure reliability and quality
Receive Requests
After verification, start receiving client requests and managing them from your dedicated dashboard
Complete & Get Rated
Complete transactions with high quality and receive positive ratings that enhance your office reputation
Frequently Asked Questions
Answers to the most common questions about the Monjaaz platform
Is the platform safe for submitting personal documents?
Yes, all data and documents are encrypted with SSL technology and protected according to the highest security standards. Your data is never shared with any third party without your consent.
How long does a transaction usually take?
The duration varies depending on the type of service and the relevant government authority. Most services are completed within 3 to 10 business days. You can view the estimated time for each service on the Services page.
Can I track the status of my request?
Absolutely! You can track your request status in real-time from your dashboard. You'll also receive instant notifications via email and SMS with every update.
What payment methods are available?
We accept payments via Mada, Visa, Mastercard, and Apple Pay. All financial transactions are fully encrypted and protected.
Can I get a refund if the transaction is not completed?
Yes, if the service is not completed or the request is cancelled before processing begins, you receive a full refund according to our refund policy.
How do I register my office as a GRO on the platform?
You can register as a GRO office through the registration page by selecting "GRO Office" as your account type. You'll need to enter your license details and specializations, then your application will be reviewed and your office verified.